What our Customers say...

Water Damage Testimonials

Perhaps it was the calm, professional demeanor of your employees that reassured me and caused me to think that cleaning up my flooded bathroom, hallway and linen closet was all in a days work. From the moment I spoke with someone at SERVPRO until the last carpet tack was placed- I experienced nothing but empathetic communication, effective followup and quality workmanship.

William Jones and his team did a fantastic job of repairing water/ mold/ termite damage in an older condominium building. The walls of multiple condo units had to be opened to repair the damage, including the bathroom walls in my  condo unit, which necessitated the removal of the bathtub, shower and toilet. The repairs of the walls were rapidly completed, and my bathroom was put back together better than before. William took great care to pick out new shower tile that matches the floor tile in my condo unit, and the rebuilt shower is far superior to what was there before.  Great job all around by William and his team! 

Thanks William, Jessie, Dave, David, Karen and all others who helped us with our cabin. You made a disaster almost bearable!

"Everyone was very knowledgeable! I would absolutely recommend them to anyone."

Matthew and Kelsey were great! Thank you so much.

"Everyone was prompt and informative. Matt and Luis were very quiet and good, we did not even know they were here. Jackie has been great. Kelsey was very friendly and very good at her job."

"We would recommend them to everyone."

"Jessie and Tony were great. Maria and Jennafer worked their butts off and I am very please with the work they did for me!"

"Lalo and his team were so helpful and kind. We are thankful to them."

"They are a very awesome team! Thank you"

"Super happy with the service, the staff was very helpful and quickly answered all of our questions and the 2 gentleman who came to our house were very professional. We are very happy with the service they gave us. Great job SERVPRO!"

"William Jones, of SERVPRO, has been an absolute treasure to find. He supported us throughout the entire process, making sure things were done better than amazing, and ensuring that our home was in good hands every step of the way. In moments that he could have easily cut corners and saved himself money, he took the time to complete the job with quality and care, as if it were his own home.

The folks in the office and out in the field were a pleasure to deal with. Our mitigation specialist, Jesse was knowledgeable, thorough, and respectful of our space. Karen in finance was "always there to help," whenever I had a question or needed some extra information. Every time I called in the office, I was greeted with helpful, responsive, and prompt assistance -- exactly what you would hope for when you are without a home, and timelines are constantly coming and going during construction.

Our family is grateful for having the fortune to find SERVPRO, who values teachers (my wife and I are both teachers), their clients, and taking care of people as they transition through challenging events. We look forward to many, many years in our beyond-beautiful family home!

Thank you, SERVPRO!"

"I would like to thank everyone at SERVPRO(of Chico/Lake Almanor) that helped repair our house and get us moved back in.

You were all great! And you did a great job! Thank you!"

"Your kindness and generosity are greatly appreciated"

They were kind and compassionate about their job and our situation. Can’t say I would ask for more. Thank you William!


Couldn’t ask for a better team!

Give these boys a raise! Excellent!

The fellows Tim and Tom did a great job. I was very, very upset and they were so professional I calmed down.

Great service, great people. Thank you!

These guys were awesome! William showed up within 20 minutes of the call and him and his crew went right to work. My whole house was flooded as I was out of town and they saved it with minimal repairs required.

We tried to have our maintenance crew do the work and boy did we need SERVPRO! They did an excellent, clean job of getting rid of all of the moldy sheet rock and building materials.

A letter from one of our customers:

 "William and SERVPRO of Chico- Lake Almanor,

Thank you and your team for quick and very professional service during out time of need. 

Your employees were friendly, quick moving, very thoughtful of handling our posessions carefully, and excellent at clearly explaining what must be done and how they would do it. 

Thanks again to you and your team for a job very well done

Brian G."

"They were outstanding in their work and cheerfully supportive. I hope you realize what valuable employees you have!"

"Polite, Courteous, Knowledgeable, Professional!"

"The service was excellent! I can't imagine anything more efficient or people more courteous or pleasant to work with. I will happily recommend them!"

"All was great, William is an awesome person, well explains everything!" 

"William and his crew were Fantastic!" 

"All the SERVPRO crews were booked and deployed on jobs but they still found a way to respond to my emergency.... the owner loaded up equipment and arrived at Lake Almanor within a couple of hours and was able to perform a miracle."

" We had a water 'issue' which flooded our bedroom and dripped downstairs, ruining sheet rock, etc. .The fellows that came out were excellent, proficient, polite and very careful with our belongings"

"Prompt! Courteous and everything explained thoroughly. Thank you for making a difficult time easier for me to handle."

"They made everything very easy and comfortable. They were very informative and helped me to understand everything." 

"David was great! Very friendly and professional. He answered all of my questions and made me feel comfortable about the process, he explained everything wonderfully."