What our Customers say...


Excellent Service and quality work. They saved my house. 

"On behalf of the kids, families, and staff at the Boys and Girls Club, thank you for helping us provide a safe place for local youth during the devastating Campfire. We truly appreciate your donation. Thank you for helping us care for kids!"

"Nice people. Very Dependable and efficient. SERVPRO technicians removed my water- damaged carpet and prepared interior walls to be dried. They expertly positioned fans and a dehumidifier to prevent further damage and prepare the area to be restored to its original condition. They were very friendly and professional taking care not to damage personal property in the process."

SERVPRO of Chico/ Lake Almanor is one of the most unique and special companies I have ever met. Their community involvement comes straight from their hearts and is refreshing to witness. The people of this great company support their First Responders and Community with care kits, hands on service, and so much more. This is much more than a business, this is a family you would want to invite to dinner. Thank you for all you do SERVPRO!

Love, abundance & joy, Kimberly

No Town Left Behind

SERVPRO of Chico, thank you for your donation of food and supplies. Our firefighters appreciate your support and generosity. 

Delta Fire

Shasta/ Trinity National Forest

September 5-9 2018

Perhaps it was the calm, professional demeanor of your employees that reassured me and caused me to think that cleaning up my flooded bathroom, hallway and linen closet was all in a days work. From the moment I spoke with someone at SERVPRO until the last carpet tack was placed- I experienced nothing but empathetic communication, effective followup and quality workmanship.

William the owner came out to my home to give me an estimate for attic insulation due to the recent Campfire. I was told I didn't need new insulation, that there was no smoke in my attic. Thank you William for your honesty. Much appreciated. 

William Jones and his team did a fantastic job of repairing water/ mold/ termite damage in an older condominium building. The walls of multiple condo units had to be opened to repair the damage, including the bathroom walls in my  condo unit, which necessitated the removal of the bathtub, shower and toilet. The repairs of the walls were rapidly completed, and my bathroom was put back together better than before. William took great care to pick out new shower tile that matches the floor tile in my condo unit, and the rebuilt shower is far superior to what was there before.  Great job all around by William and his team! 

I just wanted to reach out and say thank you for sending Matt to clean our carpets here at our office.  When Matt entered the office he was polite and courteous- completely aware he was in a professional office.After taking him on a tour of the office and answering some questions about the scope of work and what to expect, he gave me a pair of boot covers so I could close the office after he was done without getting the floor dirty.  He has gotten all the stains and weird discolorations and it looks great! Thank you so much! 

Thank you SO MUCH for your excellent service at a time when we needed help!!

Thank you for your wonderful staff of workers, they were all so kind. May God bless you in the work you do. Again, thank you. 

I just wanted to drop you a quick note of thanks! I REALLY appreciate you coming out to my rental in Oroville. You eased my worries and the renters as well. I will be sure to call you again if I ever have needs in your area of expertise. 

Thanks William, Jessie, Dave, David, Karen and all others who helped us with our cabin. You made a disaster almost bearable!

"Great job, easy to work with an extremely knowledgeable of the work they do. I am extremely likely to recommend SERVPRO."

"Everyone was very knowledgeable! I would absolutely recommend them to anyone."

Matthew and Kelsey were great! Thank you so much.

"Everyone was prompt and informative. Matt and Luis were very quiet and good, we did not even know they were here. Jackie has been great. Kelsey was very friendly and very good at her job."

"Excellent service, good price. Got grease out of carpet. Was 15 minutes early. Matthew worked hard and fast. Excellent!"

"We would recommend them to everyone."

"No one ever wants to have damage in their home, but if this happens to you, don't hesitate to contact SERVPRO of Chico/Lake Almanor.  William and Ian were incredible to work with.  Everyone of their subcontractors were knowledgeable, polite and cleaned up after themselves.  A big plus in my book.  I now have the kitchen of my dreams.  Thank you, thank you for an excellent job."

"Jessie and Tony were great. Maria and Jennafer worked their butts off and I am very please with the work they did for me!"

"I appreciated that they already had a plan for my specific job including things that would not have occurred to me, either at the moment or even in the near future, and that they had a good working relationship with others that would need to do the tasks that they couldn't do themselves. Even providing boxes was something very important in the confusion when things are happening so fast. Thank you all so much."

"Lalo and his team were so helpful and kind. We are thankful to them."

"They are a very awesome team! Thank you"

I had the BEST experience with SERVPRO in Chico than ANY other company in Chico. I was so happy that I went with them. I own a 4-plex in Chico but live in the bay area. One of my units had a MAJOR MOLD ISSUE. SERVPRO was one of the last companies I called for a quote. CALL THESE PEOPLE FIRST!!! You'll save yourself some time and money. The owner, William, is such a gracious and honest owner. He has a great staff also. Not only does he do mold remediation but he has his contractors license so he was able to put the unit back "together again". It looked better after he completed the job. He will not BS you, he is thorough and most important - HE GETS THE JOB DONE IN A TIMELY MANNER. He knows what he is doing!  I can't say enough wonderful things about SERVPRO!! They are very professional and returned every call I made to him. You can't go wrong with SERVPRO!!!!

"Super happy with the service, the staff was very helpful and quickly answered all of our questions and the 2 gentleman who came to our house were very professional. We are very happy with the service they gave us. Great job SERVPRO!"

"William Jones, of SERVPRO, has been an absolute treasure to find. He supported us throughout the entire process, making sure things were done better than amazing, and ensuring that our home was in good hands every step of the way. In moments that he could have easily cut corners and saved himself money, he took the time to complete the job with quality and care, as if it were his own home.

The folks in the office and out in the field were a pleasure to deal with. Our mitigation specialist, Jesse was knowledgeable, thorough, and respectful of our space. Karen in finance was "always there to help," whenever I had a question or needed some extra information. Every time I called in the office, I was greeted with helpful, responsive, and prompt assistance -- exactly what you would hope for when you are without a home, and timelines are constantly coming and going during construction.

Our family is grateful for having the fortune to find SERVPRO, who values teachers (my wife and I are both teachers), their clients, and taking care of people as they transition through challenging events. We look forward to many, many years in our beyond-beautiful family home!

Thank you, SERVPRO!"

"David and Matt are very hard workers. I am very please with the company, no nonsense, just hard work. They were helpful to explain any questions I had. Thank you. I will recommend you to my friends!"

"I would like to thank everyone at SERVPRO(of Chico/Lake Almanor) that helped repair our house and get us moved back in.

You were all great! And you did a great job! Thank you!"

"The staff was incredible. I loved the fact that Maria took additional time to locate and pull out my Bible and Daily Devotional after they had packed up my things"

"I was stunned by how quick they arrived and took care of my situation."

"I thought everyone was great! Jessie was outstanding and informative."

"SERVPRO employees were always kind when addressing my concerns and they seemed to understand the situation I was in. Thank you."

"Your kindness and generosity are greatly appreciated"

"Fantastic service! I contacted SERVPRO after another company damaged my carpets during their cleaning process and thankfully SERVPRO was able to remove the mildew odor. The owner took the time to educate my husband on carpet fibers , how to properly care for our carpet and how the damage most likely occured with the other company. We received such good care that we just hired SERVPRO again to clean out carpeting and this time I met Jesse, who was very professional,  courteous and knowledgeable. They are the ONLY carpet cleaning service we will use. Great job SERVPRO!"

They were kind and compassionate about their job and our situation. Can’t say I would ask for more. Thank you William!


Couldn’t ask for a better team!

Give these boys a raise! Excellent!

The fellows Tim and Tom did a great job. I was very, very upset and they were so professional I calmed down.

Great service, great people. Thank you!

These guys were awesome! William showed up within 20 minutes of the call and him and his crew went right to work. My whole house was flooded as I was out of town and they saved it with minimal repairs required.

We tried to have our maintenance crew do the work and boy did we need SERVPRO! They did an excellent, clean job of getting rid of all of the moldy sheet rock and building materials.

A letter from one of our customers:

 "William and SERVPRO of Chico- Lake Almanor,

Thank you and your team for quick and very professional service during out time of need. 

Your employees were friendly, quick moving, very thoughtful of handling our posessions carefully, and excellent at clearly explaining what must be done and how they would do it. 

Thanks again to you and your team for a job very well done

Brian G."

Here is a letter to Gloria, our employee:

"Dear Gloria-

Thank you for your hard work and attention to the tiniest detail. Our basement is clean enough for surgery! We appreciate the care you take and your cheerful attitude for the grimiest work. You are like a little honey bee!


Zucchini and Vine"

Here is a letter from our customer to our employee:


From day one you have been quietly professional and competent- a great attitude. SERVPRO is lucky to have you and so were we. On the end of a messy job, WELL DONE! We'll miss having you around, and we've never been cleaner. Be proud of a job well done. Thanks again.


Zucchini and Vine"

"They were outstanding in their work and cheerfully supportive. I hope you realize what valuable employees you have!"

"Polite, Courteous, Knowledgeable, Professional!"

"The service was excellent! I can't imagine anything more efficient or people more courteous or pleasant to work with. I will happily recommend them!"

"All was great, William is an awesome person, well explains everything!" 

"William and his crew were Fantastic!" 

"We are very pleased with how professional the workers are!" 

"The work was done accurately and on time by my standards. I would recommend you to everyone!"

"All the SERVPRO crews were booked and deployed on jobs but they still found a way to respond to my emergency.... the owner loaded up equipment and arrived at Lake Almanor within a couple of hours and was able to perform a miracle."

" We had a water 'issue' which flooded our bedroom and dripped downstairs, ruining sheet rock, etc. .The fellows that came out were excellent, proficient, polite and very careful with our belongings"

" I have used SERVPRO (of Chico/Lake Almanor) on several occasions. And each time they have exceeded my expectations. Their entire crew is very professional, polite and are able to complete every job I give them."

"SERVPRO has very nice people working for their company. William, the owner, has been more than accomodating. William, his crew, and the office ladies checked in daily since they started the job. Thank you so much!" 

"Prompt! Courteous and everything explained thoroughly. Thank you for making a difficult time easier for me to handle."

"Keep doing what you are doing! Excellent!" 

"They made everything very easy and comfortable. They were very informative and helped me to understand everything." 

"David was great! Very friendly and professional. He answered all of my questions and made me feel comfortable about the process, he explained everything wonderfully."

"The staff has been awesome and William has always returned my phone call. Awesome work!"

"Very helpful! And did their very best to complete the job within a timely manner."

"They were a comfort at a time of stress. They showed up on time and really knew their stuff."

"Very nice and helpful throughout the entire job process!"

"William and his team are amazing! Thank you for such wonderful service!"

"Don't change anything! You guys are great. They always got back to us in a timely manner and William always returned my calls."

"Great service, great people. Thank you so much."

"Very helpful and courteous! Thanks!"

"Give these boys a raise! They were awesome."

"They were kind and compassionate about their job and our situation. I cannot ask for more, thank you."

"Couldn't ask for a better team!"

"The Best Emergency Response Team!"

"Maria, William, and Gloria provided excellent service"

"I think all of the staff are great. Highly recommend."

"Everyone was amazing! I will definitely use their services again!"

"William was great to work with. He kept me and my insurance company well informed throughout the job process. He worked well with the agency to get the work done."

"Very satisfied with the work that was completed."

"They were prompt and quickly took care of the problem. Thanks!"

"I am very satisfied with the work that the SERVPRO staff was able to do for my home."

"My own staff was satisfied with the work that your guys did for us in an emergency. Thank you for working hard and letting us keep our doors open while you guys were working."

"Your staff was great during a very difficult time for us. Thank you."

"Your ladies were awesome during the cleaning. The carpets turned out great as well. Thanks!"

"Thank you so much!"

"William and his team are so great! Keep up the excellent work."

"David did an awesome job taking care of my home. Thank you!"

"Your ladies did an excellent job with our fragile contents. Thank you so much for all of your help!"

"Excellent work!"

"Your staff was really understanding during a hard time for me. I can't thank you enough." 

"You guys are great. Awesome work."

"SERVPRO did a great job. Thank you for the help."

"Thank you for everything you did for my family."

"Your staff was really great and patient with us."

"William and his team were great. You can't ask for better people."

"Your team responded promptly and worked hard. Thanks."

"Thank you so much!"

"Everyone was very sweet and I appreciate all you were able to do for me. It was a very difficult time and you all helped me get through it. Thank you."

"It was a long process, but none of that had to do with SERVPRO. They worked very hard for us. William and his staff are wonderful."

"William and his staff bent over backwards for me and my family during this hard time. I cannot thank you enough."