Recent Why SERVPRO Posts

Why SERVPRO? – Training & IICRC Standards in Fire and Water Cleanup and Restoration

3/19/2020 (Permalink)

SERVPRO van in front of house  SERVPRO of Chico/ Lake Almanor is always here to help! 530-899-9141

We at SERVPRO in Chico, California believe that our customers deserve the very best service, expertise and professionalism.  

Ongoing and extensive training allow us to hold the highly respected Institute of Inspection Cleaning and Restoration Certification (IICRC) in Fire and Water Damage Restoration.   We find this is the best way to bring the highest level of results coupled with fast response, decades of front-line experience and personal, friendly and trusted service to our Butte County and Northern California residents and businesses. 

SERVPRO of Chico/ Lake Almanor also offers popular continuing education courses designed to educate, entertain and inform insurance producers, agents and adjusters in the latest trends and state-of-the-art best practices of fire, water and mold damage repair and restoration incidents experienced by their property casualty claims customers.

Call Us Now!  530-899-9141    24/7 - 365

Because we are a SERVPRO franchise our ability to scale people, equipment and resources is unparalleled in the North State.  From a leaking toilet in a home to commercial large loss disasters we can quickly scale the scope and volume of resource requirements.  Our ability to produce desired recovery results for our customers includes:

  • The prompt handling of insurance claims through the SERVPRO National Call Center.
  • Job process and best practices accountability from the first moment a customer picks up the phone and calls us to the finished dry, clean and restored property.
  • Documentation requirements for every detail of a job – from start to finish.
  • A rigorous SERVPRO quality assurance program.
  • We serve insurance adjusters and their clients.

As Chico, California’s trusted and experienced SERVPRO Franchise professional our job is exacting standards, clear and frequent communication to maintain customer reassurance and ensure quality service by providing accurate and transparent documentation. 

530-899-9141

Remember 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to customers within hours. SERVPRO documented and measured performance increases value to our residential and commercial clients. Our years of hard-earned results in the fire and water cleanup and restoration industry maintains our competitive advantage by achieving customer satisfaction.

Why SERVPRO? - Butte County, CA

2/21/2020 (Permalink)

SERVPRO vans and trucks and small logos on bottom SERVPRO of Chico/ Lake Almanor is always here to help! 530-899-9141

A Safe, Clean & Comfortable Living Environment for You and Your Family.

We are highly trained fire, water, storm and odor damage clean up and restoration specialists.  SERVPRO of Chico/ Lake Almanor provides 24-hour service, advanced technology and is faster to any size disaster.

Our team of professionals understand your situation. As a residential or commercial business property owner, a real estate or insurance agent, or adjuster the goal is to keep costs down.  SERVPRO Franchise Professionals are uniquely qualified to help.

Claims and Emergency Response

Property restoration is our priority. Our customers appreciate the immediate response, and you will know everything is being done to limit the damage.

Claim Reduction through Pre-Testing

Property restoration creates less expense than replacing property.  Insurance claims professionals know the rule is, "Restore whenever possible, replace only when necessary." We utilize advanced pretesting procedures on damaged contents and structural components on every loss to make an informed decision on restorability.

Contents, Property and Claims Inventory Service

SERVPRO can provide an itemized loss inventory. We maintain thorough written and digital documentation, as well as photos.

Customer Benefits - Restoration Industry Best Practices

  • A Complete Electronic Job File.
  • First Notice of Loss.
  • Detailed Estimate.
  • Digital Loss Photos.
  • Scanned Forms and Paperwork.
  • All delivered by email or hard copy.
  • Informative Reports to Improve Results.

SERVPRO of Chico/ Lake Almanor – 530-899-9141

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Why SERVPRO? – Trust, Compassion, Communication

2/21/2020 (Permalink)

SERVPRO logo with text stating we orange heart emoji our customers Call SERVPRO of Chico/ Lake Almanor today! 530-899-9141

SERVPRO of Chico/ Lake Almanor has been redefining the mold, fire and water restoration industry in Butte County

The sheer volume of fire and water damage emergency resources, capabilities and expertise we bring to our local community is nothing short of amazing.  As a result of being part of the nationally recognized SERVPRO brand, our training of home and business owners, insurance and real estate agents and property managers exponentially increases. Our ability to utilize the national scope of mitigation and restoration training through the vast experience of over 1700 SERVPRO franchise professionals. What this means for Butte County and surrounding residents is that when you choose SERVPRO, you choose the best!

SERVPRO Performance Guidelines

Our SERVPRO technicians are professionally trained and certified in Fire and Water RestorationCarpet and Upholstery CleaningMold Removal, BiohazardTrauma and Crime Scene Clean Up.  Also, as one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. As a California SERVPRO Franchise we adhere to over twenty different guidelines to receive insurance client referrals from the likes of Farmers, State Farm, AllState, USAA, and dozens of others. From insurance to background checks on employees, each requirement is maintained continually to help ensure our customers get the best possible service.

Transparent Job Documentation and Customer Communication

When you first contact SERVPRO of Chico/ Lake Almanor your referral gets tracked and reported at each step of the work process. We follow IICRC fire, water, mold and standardized restoration industry cleaning procedures.  Our SERVPRO water drying workbook provides complete industry standard validation. The “DryBook” as we call it is a trackable and transparent documentation pipeline so our customers can stay informed on daily job progress and status reports.  Proper equipment utilization and drying validation is a part of every job file when you call 530-899-9141 and use us as your vendor of choice.  From the first notice of loss, the cause of the claim, to response times and ongoing job status details; we provided the most comprehensive mitigation reporting data available.

Trust SERVPRO of Chico/ Lake Almanor to do the job right.  The results from our years of experience helping home and commercial business owners effectively and quickly stop, clean and restore the most harrowing fire, biohazard, trauma, crime scene, water and mold damage disasters speak for themselves.  We are available 24 hours a day, 365 days a year to provide answers and peace of mind. 

Your emergencies are our emergencies met with courtesy, compassion and trust.

Call Us Now!  530-899-9141

Why SERVPRO? – Safety, Experience, Friendship

2/21/2020 (Permalink)

SERVPRO logo with people talking, working, and moving equipment Call SERVPRO of Chico/ Lake Almanor today! 530-899-9141

The reasons families trust SERVPRO® to restore fire and water damage in their homes.

Northern California can bring many different weather conditions producing fire, flooding, tree and snow damage, on top of unexpected incidents that can take place. When these events happen to your home, anxiety and stress about the damaged conditions can last much longer. Our trustworthy and highly trained SERVPRO technicians use their training help make your recovery from tragedies, stress free and organized. We understand that safety and communication with your family is key, and it is maintained throughout the entirety of the restoration and recovery process.

Our business staffing model is extremely strict and selective through the background vetting and training process. We always look at every situation as if we personally are going through the disaster. Our goal is to make sure all customers have a seamless, stress-free experience when disaster strikes.

Let our team of professional’s help eliminate concerns when it comes to navigating your insurance claims with agents and adjusters. SERVPRO’s experts can guide your family in the right direction with both the work we complete and the outside professionals that we network with such as, framers, plumbers and electricians. We also work closely with city, county and state agencies that help simplify efforts with your family’s home restoration after a disaster.

Our staff would like to know how we can assist you and your family when disaster hits. We hope the first number you call is SERVPRO of Chico/ Lake Almanor – 530-899-9141

Emergencies and Insurance – How can SERVPRO help you?

2/13/2020 (Permalink)

Dishwasher overflowing with water SERVPRO of Chico/ Lake Almanor is here to help! 530-899-9141

There is never a good time for a disaster to happen and when it does happen chances are you already have so much on your plate. There’s a good chance you may be overwhelmed with stress from damages and trying to figure out how to get the repairs going.

On top of it all, now you need to contact your insurance and see if these damages will be covered or not. 

How can SERVPRO of Chico/ Lake Almanor help you?

When you experience a disaster please call SERVPRO of Chico/ Lake Almanor, the longer you wait to call professionals for disaster relief clean up the more secondary damages can begin to form. Let us restore while you rest. 

  • Insured parties have the right to choose any contractor or mitigation specialist, not just the one the insurance company suggests. Many people think that the only choice they have is the one company the insurance provider refers to. However, that is not true. The Insured ALWAYS HAS THE RIGHT TO CHOOSE. 
  • We will be in direct contact with the adjuster for approvals and updates, so you don’t have to. 
  • We also can schedule any necessary testing, abatement, storage pod, and dumpster deliveries. 
  • Not all people realize how important it is to stay in contact with their adjuster throughout the mitigation process. Your adjuster should be able to give you the information about how the claim process works if you have a deductible and how the payment process works. 

The office works well as a liaison between you and your insurance company. SERVPRO is the preferred vendor for nearly all the large insurance companies. We also go above and beyond insurance protocol. When a disaster happens you need the best, don’t hesitate to call SERVPRO of Chico/ Lake Almanor, 24/7-365. 530-899-9141

EXTRA! EXTRA! READ ALL ABOUT IT!

1/26/2020 (Permalink)

SERVPRO house logo with continuing education written Contact our office today to schedule a private class or to get our calendar schedule! 530-899-9141

Calling all Insurance Agents!

Did you know SERVPRO of Chico/ Lake Almanor offers a variety of Continuing Education Classes FREE for professionals in the industry?

What is a Continuing Education Class you ask?

Insurance agents are required to take several courses that offer credits to keep their licensing up to date. In California, each hour counts as one credit, and 24 hours are required every two-year term. 

Here at SERVPRO of Chico/ Lake Almanor, we offer approved courses to our local agents at no cost! We offer a variety of courses such as Ethics, Understanding Mold in the Restoration Industry, Biohazard Cleanup, and more!

We have also found these courses to be beneficial to property managers, as well as realtors and maintenance crews. 

We feel it is important for individuals in the industry to get the correct information. Who better to teach than the professionals themselves? 

To make it even more convenient for attendees, we can come to you!

Give us a call to set up a Continuing Education Class in your office today!

(530) 899-9141

Kelsey and Casey on a commercial water loss

3/18/2019 (Permalink)

Kelsey and Casey are taking all information in order to properly dry out a structure

Here at SERVPRO of Chico/ Lake Almanor, we use only the most up to date technical equipment and monitoring programs for our customers. In this photo we have Kelsey who is a production manager and Casey, a production technician. Kelsey is using a proprietary SERVPRO program called, "DryBook" for processing this large commercial job. She is able to measure all of the rooms and determine the best plan of action for the drying process. Casey is assisting in taking moisture readings throughout this loss in order to be sure we are providing the necessary amount of air movers and dehumidifiers for the specific job.  As the machines are appropriately and strategically placed, the monitoring process will continue each day until the rooms are back to dry standard. It is important to have the most accurate information so that your home or business will be dried efficiently. If you have a water damage in your home, give us a call to get the drying process started. We will quickly make it, "Like it never even happened." (530) 899-9141

Celebrating Teamwork and Excellent Workmanship

2/21/2019 (Permalink)

Casey, Maria, Gloria and Tom receiving an award for a job well done!

Here at SERVPRO of Chico/ Lake Almanor we have created a list of core values that we look for in our employees. We desire to raise up a team of people who have the same passion for the purpose as we do. 

Well, look no further than this dream team. Meet Casey, Maria, Gloria and Tom. They were assigned to a commercial job in Paradise due to the devastation of the Campfire. Our customer had many requirements for this job from their corporate office, and this team didn't skip a beat. The entire building was cleaned and cleared out in record timing, and the workmanship was so well done it could be on the cover of a magazine. This job was executed perfectly. 

We love celebrating a job well done! This team received awards from the owner for doing such a great job. 

"FUN"draising for the American Cancer Society

2/21/2019 (Permalink)

Our guests painting away!

One of the best things about SERVPRO of Chico/ Lake Almanor is that giving back is one of our best traits. We believe that the more you give, the richer you will be. 

We have been raising funds for the American Cancer Society for the last 4 years. Our team has a passion for the purpose, as some of our employees have been affected by cancer. 

One of the fundraisers we decided to host was a paint and wine tasting night. This also gave us an opportunity to spend time with people in our industry outside of the regular work day. 

Everyone enjoyed wine pairing and painting with their friends and coworkers. 

We also raised over $800 by this one event! 100% of the proceeds went to The American Cancer Society. Thanks for such a great time everyone! 

Hello Up There! SERVPRO of Chico/ Lake Almanor Can Reach That!

2/21/2019 (Permalink)

Dave and Summer getting ready to clean the church ceiling

Every once in a while we are asked to perform a job that may require a little extra courage on the technician's part. It could be a tiny confined space, a biohazard situation, or even being required to be on top of a scissor lift all week. 

As our team was being lined out the morning of this job, our Production Lead asked for two people who were not afraid of heights. We had two fearless hero's that were up for the challenge and so excited. 

Dave and Summer used the lift to clean the top most parts of this church. Here you can see them at the top getting ready to start the process. This is a tedious task as the lift has to be brought down in order to move it to clean the next section of ceiling. They did a great job! 

SERVPRO helps to put together over 1,000 First Responder Care Kits

2/14/2019 (Permalink)

SERVPRO brings the green!

In the summer of 2018, our neighboring community of Shasta and Trinity Counties experienced a large wildfire. The fire burned nearly 93,000 acres and over 4,500 emergency personnel headed to the area to assist. 

We received a call from our corporate office that an organization called No Town Left Behind wanted to partner with us to help provide some relief to first responders. 

We met with Kimberly from NTLB and quickly went into action. We gathered our employees and family and met with Kimberly and the Church of Glad Tidings to mass produce bags filled with relief items. Some of these items included eye drops, fruit cups, protein bars and chapstick. Things that would be helpful if a first responder needed a little TLC. 

The 95 degree weather didn't slow us down as we put together over 1,000 packs for the first responders. 

We are happy to say that we were able to deliver the items to first responders in the Redding and Chico area. THANK YOU first responders!