Why SERVPRO? – Trust, Compassion, Communication
SERVPRO of Chico/ Lake Almanor has been redefining the mold, fire and water restoration industry in Butte County
The sheer volume of fire and water damage emergency resources, capabilities and expertise we bring to our local community is nothing short of amazing. As a result of being part of the nationally recognized SERVPRO brand, our training of home and business owners, insurance and real estate agents and property managers exponentially increases. Our ability to utilize the national scope of mitigation and restoration training through the vast experience of over 1700 SERVPRO franchise professionals. What this means for Butte County and surrounding residents is that when you choose SERVPRO, you choose the best!
SERVPRO Performance Guidelines
Our SERVPRO technicians are professionally trained and certified in Fire and Water Restoration, Carpet and Upholstery Cleaning, Mold Removal, Biohazard, Trauma and Crime Scene Clean Up. Also, as one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. As a California SERVPRO Franchise we adhere to over twenty different guidelines to receive insurance client referrals from the likes of Farmers, State Farm, AllState, USAA, and dozens of others. From insurance to background checks on employees, each requirement is maintained continually to help ensure our customers get the best possible service.
Transparent Job Documentation and Customer Communication
When you first contact SERVPRO of Chico/ Lake Almanor your referral gets tracked and reported at each step of the work process. We follow IICRC fire, water, mold and standardized restoration industry cleaning procedures. Our SERVPRO water drying workbook provides complete industry standard validation. The “DryBook” as we call it is a trackable and transparent documentation pipeline so our customers can stay informed on daily job progress and status reports. Proper equipment utilization and drying validation is a part of every job file when you call 530-899-9141 and use us as your vendor of choice. From the first notice of loss, the cause of the claim, to response times and ongoing job status details; we provided the most comprehensive mitigation reporting data available.
Trust SERVPRO of Chico/ Lake Almanor to do the job right. The results from our years of experience helping home and commercial business owners effectively and quickly stop, clean and restore the most harrowing fire, biohazard, trauma, crime scene, water and mold damage disasters speak for themselves. We are available 24 hours a day, 365 days a year to provide answers and peace of mind.
Your emergencies are our emergencies met with courtesy, compassion and trust.